DELIVERY & SHIPPING
Worldwide Delivery
At BrandLuxury-Discount, we carefully prepare every order to ensure that your products arrive safely and in perfect condition.
All our products are 100% authentic, brand new and sourced from trusted professional suppliers.
Order Processing
Orders are generally processed and prepared for shipment within 2 to 3 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.
International Shipping
We ship to many destinations worldwide using trusted international carriers. The carrier used may vary depending on the destination, product type and shipping service selected.
Estimated delivery times depend on the destination country, customs procedures and carrier operations. Delays caused by customs authorities, weather conditions, transportation disruptions or other circumstances outside our control may occasionally occur.
Tracking
A tracking number will be provided once your shipment has been processed by the carrier. Please allow some time for tracking information to become active after dispatch.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please carefully check your address before confirming your purchase.
If a parcel cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges, when applicable, are determined by local authorities and are the responsibility of the customer.
RETURNS & REFUNDS
Our Return Policy
We want you to be satisfied with your purchase. Due to the nature of perfumes, cosmetics and beauty products, returned products must meet specific conditions for hygiene, safety and authenticity reasons.
Change of Mind
If you wish to return an eligible product because you have changed your mind, please contact us before sending the item back.
The product must be:
- Unused and unopened
- In its original packaging
- With all seals, protective wrapping and labels intact
- In the same condition in which it was received
Products that have been opened, sprayed, tested, used, damaged or returned without their original packaging cannot normally be accepted for a change-of-mind return.
Return shipping costs for a change-of-mind return are the responsibility of the customer.
Damaged or Incorrect Products
If you receive an incorrect product or an item that appears damaged during transportation, please contact us as soon as possible after delivery.
Please keep the product, original packaging and shipping materials. We may request photographs or other information so that we can investigate the issue and provide an appropriate solution.
Important: Please Do Not Return an Item Without Contacting Us First
All returns must be authorized before shipment. Please contact our customer service team with your order number and the reason for your return.
Unauthorized returns may delay the processing of your request.
Refunds
Once an authorized return has been received and inspected, we will notify you of the outcome.
If the return is approved, the applicable refund will be issued using the appropriate payment method. Original shipping costs and return shipping costs may not be refundable for change-of-mind returns, subject to applicable consumer law.